Our Courses

The Institute for Conflict Management, LLC (ICM) is an industry-leading alternative dispute resolution firm specializing in resolving commercial disputes and providing world-class arbitration and mediation training.ICM started in 1995 by taking the pre-eminent industry experts, each with a minimum of 15 years in their respective field, and then provided them with ICM’s extensive dispute resolution training programs in Mediation, Arbitration, Conciliation, and ICM’s own Issue Review Board® (IRB®) processes to provide you and your clients premier industry veterans with subject matter expertise and expert training to resolve your issues in a fast, fair, and friendly manner.

Courses in various resolution skills are available through ICM or one of our partners. Click below to learn more mediation, arbitration, facilitation, negotiation, building a practice as a resolutionist, and more. Study online at your own pace, take a live webinar, or schedule one of our instructors to work with you at your place of business.

Due to the nature of interpersonal human relationships, the need for conflict resolution skills can arise in any situation. Become a valuable asset to any team by developing your mediation skills. This online mediation training can benefit professionals in a variety of settings, including:

Social work

• Family therapy

• Public service

• Human resources

• Law enforcement

• Faith-based organizations

• Student affairs and higher education

• Crisis management

• Natural resources

• Victim advocacy

• Education

• Mental health

• Hospitals and healthcare

• Community development

• Workplace